988 Call Center Specialist

Overnight shift 10:00 PM until 8:00 AM Saturday through Tuesday

Full Time Direct Hire

111 N. County Farm Road Wheaton, Illinois, 60187

Can you say benefits? This position offers a full benefit package which includes 12 paid holidays, 3 weeks of paid vacation per year and paid sick time. This is also a pension eligible position which is like having a guaranteed retirement savings plan. Our employee's are eligible for the Federal Student Loan Forgiveness Program.

Responsibilities

• Provides mental health and crisis intervention supports to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text.
• Works collaboratively and engages individual contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety.
• Collaboratively develops and assists in implementation of crisis safety plans.
• Provides mental health referrals and linkages as appropriate during service provision.
• Offers and provides follow-up services to 988 utilizers presenting with suicide ideation.

Candidates for consideration require either a Bachelor's in Psychology, Social Work or related field.

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Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.