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13006
With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.
PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.
In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.
Position Summary
The Inside Sales Manager is responsible for the day-to-day management, performance and supervision of the Inside Sales department which includes Customer Service Reps and Account Managers as well as the quarterly sales reporting and marketing needs.
Core Competencies Required for this Position
- Demonstrates strong leadership skills
- Good communication and strong interpersonal, organizational, and planning skills
- Ability to identify problems, assess risks and suggest options
- Takes initiative
- Demonstrates ability to make decisions in line with company goals
Primary Responsibilities
- Manages and maintains quarterly sales reporting
- Manages and maintains marketing needs including brochures, marketing giveaways and trade shows
- Manages requests for upcoming visitors related to marketing
- Manages tech center requirements, making sure the room is stocked and ready at all times
- Manages, supervises, and directs the efforts of Customer Service Reps and Account Managers within the Inside Sales department, who sell or support sales of company products to customers, and advise customers on product use, pricing, technical support, shipments and applications by phone, fax, mail, e-mail or via direct contact
- Interprets customer requirements from verbal or written inquiries
- Interfaces with Engineering and Production Control to ensure customer objectives are met
- Checks progress of orders placed, ensuring requirements are met according to purchase order requirements
- Trains, develops, and motivates assigned staff, conducts performance reviews, goal setting and day-to-day evaluations
- Monitors programs and procedures for internal sales processes including quoting, entering orders and managing customer satisfaction
- Establishes policy guidelines in responding to requests for returns, repairs, and the handling of customer concerns
- Provides guidance to staff interpreting and enforcing corporate policy
- Makes recommendations for changes in day-to-day operations, policy and employee development to Management
Minimum Education or Experience
- Bachelor's degree in appropriate discipline desirable
- 3+ years experience in a management or supervisory role
Other Qualifications
- Good technical background, preferably in aerospace field
- Ability to work under pressure
- Problem solving skills
Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.