POSITION: Retail Associate (DN4T4103)

DEPARTMENT: Chico ARP Regional Program

LOCATION: Oroville, CA

SUPERVISOR: Store Manager; Operations Manager

STATUS: Non-Exempt / Part Time

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of this position is to assist in the daily operations of a thrift store retail outlet, customer service, cash handling, stocking and processing donations.

All incumbents accepted for the position of Thrift Store Clerk will also be trained for the position of Sorter and will interchange positions as needed.

Primary responsibility is to create and maintain a friendly, inviting, clean and professional atmosphere that encourages customers to want to frequently return The Salvation Army to make purchases. The manager is expected to be proficient in customer service, personnel, merchandising, and administrative duties to be an exceptionally responsible person. The ultimate test of a manager's success is sales that are steadily increasing.

The Salvation Army with its mission wants to be a blessing to the communities and individuals they serve. We are part of a team effort and the stores are on the front line of this ministry, which the ARP and the Corps are partnering to help meet the human needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Cash Register/POS system
2. Cash handling opening and closing procedures
3. Great customer service (friendly, polite, and helpful attitude)
4. Keep clothing racks stocked, neat, and orderly.
5. Stock household and other miscellaneous items
6. Stock shoes, purses, belts, hats, books.
7. Keep aisles clean, clear, and picked-up
8. Keep shelves clean, orderly and stocked.
9. Participate in general store housekeeping (i.e. vacuuming, sweeping, and general cleaning)
10. Remove merchandise according to policy
11. Process merchandise/donations upon request
12. Help accept donations upon request.
13. Other assigned duties

CUSTOMER SERVICE

1. Ensure that every customer is properly greeted and acknowledged
2. Ensure that every customer is given assistance locating items
3. Ensure that customers are directed regarding any items they may have for donation
4. Ensure that customers are acknowledged for their patronage
5. Insure that employees are treated in a friendly and enthusiastic manner
6. Diplomatically handle customer complaints and concerns regarding store policy and procedures; always maintain Salvation Army standards for quality and customer relations

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Education Requirements: GED or High School Graduate
2. Skills: Handling and counting cash with accuracy; knowledge of current clothing trends and styles; merchandising skills, strong customer service skills;
3. It is expected of every employee to be familiar with The Salvation Army Western Territory Handbook for Employees. Questions regarding any portions not understood should be directed to your direct supervisor.

PHYSICAL REQUIREMENTS:

1. Physical Requirements: Must be able to lift to 25 lbs. occasionally up to 35lbs with help. 90% of the time spent working will be standing, lifting, bending, walking, reaching.
2. To be successful in this position, the incumbent must stay busy while on the work floor. Sections of the store will be assigned to each clerk for responsibility of stocking, cleanliness, rag-out procedures, and busy work habits. You will be evaluated for your job performance.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

High School or Equivalent (required)

Skills: Handling and counting cash with accuracy; knowledge of current clothing trends and styles; merchandising skills, strong customer service skills; (preferred)