Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go getter attitude, possess great communication skills, and h

Colo Contract Worker (CW) Duties and Expectations We recommend, if at all possible, the contract worker (CW) reside within 30 45 minutes radius of the Colo site. The contractor's responsibility will be to support normal day to day operation which will include installing devices, removing devices, cabling, labeling, escorting vendor/technicians, responding to emergency req

Senior Systems Administrator II HCI Top Secret clearance Job ID 2022 4950 # of Openings 1 Job Location US WA Bangor Category Program Security Position Overview ZENETEX is a rapidly growing, energetic, and win focused enterprise supporting Federal government, military, and civilian agencies. We are an organization committed to growth and shared success for all stakeholders

Reviews US passport/visa application process with the clients, ensuring that they have full understanding of all of the necessary documentation and timeline; answer all their questions and research (if necessary) in order to clarify their passport/immigration questions/concerns. Anticipates upcoming travel plans; follows up with our clients in order to ensure that they ha

IT Field Service Technician Location Snoqualmie WA ( Onsite ) IT Field Service Technician will provide local IT support services for assigned Allegion facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardizat

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environ

NanoString is a growing Biotech company with complex support needs for our customers. The Product Support Engineer is a key member of the customer support team at NanoString. They will work closely with the Technical Application Scientists, Instrument Service and R&D teams to diagnose and resolve instrument hardware and software issues for external customers. They will ow

Employee Applicant Privacy Notice Who we are Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next generation financial services company and national bank using innovative, mobile first technology to help our millions of members reach their goals. The industry is goi

Job Posting Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you Are you FIS? About the team FIS technology process

MiTek is looking for an experienced Truss Designer who is interested in learning developing software skills to join our Technical Support team. In this role you would be responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. Answ

Presidio is seeking a Cloud Services Support Engineer to join our team in a remote capacity. The Cloud Services Support Engineer will work with our customers on their mission critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support. Our team of engineers work hand in hand with our Professional Services tea

Field Microbiology Application Specialist Job Locations US WA Seattle | US CA Sacramento ID 2024 16203 # of Openings 1 Job Function Service & Support Overview As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to imp

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Respond to end user's requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty Reply to help desk tickets, answer the help desk phone line Pr

Application Analyst II EPIC Beacon Job ID 27470 Type Regular Full Time Location US WA Seattle Category Information Technology Overview Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Instit